FAQS - All About The Evaless Boutique Clothes Website

Frequently Asked

Q1. Where is Evaless located/Where is Evaless base?

A1. Evaless is an American fashion designer clothing brand, but our factories and warehouse is in China. Evaless is a Chinese company, it's a good company, our employees come from all over the world, freedom and equality.

Q2. Evaless is it legit/is Evaless a scam/is Evaless a real site?

A2. No, Evaless is not a scam. We are legit and our site is a real site. We have the brand legally registered trademark. And our site will always exist and run.

Q3. Ratings for Evaless/Evaless website reviews.

A3. Yes, the Sitejabber and Trustpilot, and our website will find the rating for Evaless. You can find the Reliable Reviews from our customers. We will try our best give you more excellent service.

Q4. Evaless order tracking.

A4. Your tracking number is your order number, you can check the package status through the 'TRACK ORDER' button at the bottom of EVALESS store.

Order Problems

Q1. I received a faulty item, what should I do?

A1. We are very sorry if you have received the item in question. Please contact our customer service team who will be happy to assist you. For more information on how to return, click here Return Policy.

Q2. My order is missing an item, what should I do?

A2. We are sorry that an item is missing from your order. Before contacting our customer service team, we recommend that you check the following:

  • We may have sent your item in a separate package. So please check your email to see if some of your items are arriving individually.
  • The item you ordered may not be in stock. It's worth checking your email (including spam) to see if we've already emailed you about this.
  • Look in pockets or packaging for widgets that might fall off.

If an item is missing from your order, please let us know within 30 days of order delivery and we will do our best to help.

Q3. Can I cancel or edit my order after I've placed it?

A3. We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot make any changes to your order after it shipped.

However, you may be able to cancel your order and place a new one or exchange the item's size before parcel is shipped. There are varying time limits in which you can cancel your order depending on what delivery option you've chosen:

  • Standard Shipping – 1 day after completing your order.
  • Express Shipping - 12 hours after completing your order.
Q4. I've cancelled my order – when will my money be available again?

A4. If you cancel your order, your retained funds will be returned to the same PayPal/ card you used. Depending on your payment provider, this can take 5-10 business days and we cannot speed up the process.

If the funds have not been released after 10 working days, please contact our customer service team and we will investigate the matter further for you.

Q5. How can I check the status of my order?

A5. With your order number and email address or tracking number, you can track your order online here: TRACK ORDER

Q6. What should I do if my order is marked as delivered but I didn't receive it?

A6. For parcel deliveries, carriers may leave packages in a more remote area of your homes. You can look for the mailbox/front door/back door/PO box first. If it's not found from all of the above places, please contact your local post office or the shipping courier directly asap with your tracking number for checking.

If you still cannot find your package, please confirm that your postal address is listed correctly and contact support@evaless.com for help.

Q7. Can I add items to my order?

A7. Once payment has been received we are unable to add any items to your order.

Q8. Can I remove items from my order?

A8. Items may be removed from your order for a refund if the order is still being processed. Once the order has been dispatched, we cannot make any changes.

Q9. What to do if I ordered the wrong size or color?

A9. If you have ordered the wrong size or color, we recommend that you contact support@evaless.com for assistance while your order is still being processed.

After the order is shipped, you can return it or exchange it.

Q10. What to do if I suspect fraud in my Account?

A10. If you think your account has been hacked or suspect it has been compromised, you should change your password as soon as possible.

Delivery

Q1. Where is my order?

A1. Simply go to TRACK ORDER and use your order number and email address or the tracking number you wish to track. Click the Track button.

Q2. Can I have my order delivered to a PO Box address?

A2. We're unable to deliver to PO Box addresses.

We deliver to your permanent home address or your place of work. If you choose to have your order delivered to your place of work, please ensure someone is available to receive the items. It's also a good idea to add your company name to the pack as well, as this will help the driver find you easily.

Q3. Can I have my parcel redirected to a different address?

A3. For your security, we cannot change the address your order is being sent to.

Q4. My order status is still "Unfulfilled", when will it be shipped?

A4.If the status of your order shows as "Unfulfilled", this means that we are busy handling your order and getting it ready to ship.

During busy periods, this status may appear on your order for longer than normal.

You will receive another email when we send your order to you which will contain a tracking link.

Q5. Why has my order been returned to Evaless?

A5. If your order has been returned to Evaless by one of our delivery partners, it's likely to be for one of the following reasons:

  • The parcel was refused.
  • Our delivery partner was unable to access the address after several attempts.
  • The delivery address was incomplete.
  • The parcel was damaged in transit.
  • The order was not collected from the pick-up point within 10 days of it being delivered.

We're really sorry your order hasn't made it to you. If you'd still like the items and they're still in stock, we recommend placing a new order on our website.

Q6. If I place my order online, how long will it take to be delivered? (Evaless Shipping Time)

A6. Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods, and any unforeseen circumstances.)

You can click here to check more Shipping Policies.

The shipping time might be longer than usual because of the limited transportation during the coronavirus.

Q7. If I place my order, how much is delivery?

A7. Our standard shipping service is only $11.99 and shipping takes 10-20 business days - free shipping if you spend over $99.00!

If you want to receive your parcel faster, you can choose express shipping for $25.00, which only takes 5-7 business days.

For more details, please check Shipping-Delivery.

Return & Refund

Q1. What is your Returns Policy?

A1. For the full Evaless Return policy, please visit our website here: Return Policy.

Q2. What if my item does not meet the return policy?

A2. Any situation that falls outside of the return policy will be handled on a case-by-case basis, we recommend contacting support@evaless.com for help.

Q3. How long to receive my refund?

A3. Refunds typically process to the original method of payment within 5-10 business days.

Q4. I've purchased swimsuit products, can I return these?

A4. The swimsuit and lingerie cannot be returned or exchanged.

For items that can be returned, we can only accept unused conditions with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way. Return packages should be authorized.

Any return request not authorized by customer service will not be honored.

Check out our Return Policy for more information.

Q5. What should I do if my refund is incorrect?

A5. We're really sorry if we made a mistake with your refund!

If this is the case don't hesitate to get in touch with our customer service team and we will try to get it sorted for you as soon as possible. Please ensure you include your order number and all item details relating to the refund when contacting us.

Q6. Do you refund delivery charges if I return something?

A6. Your delivery charge or shipping insurance can't be refunded when you return something.

Payment & Promos

Q1. How do I place an order?

A1. Placing an order couldn't be easier, just follow these steps.

1. Click Add to Cart to add the item you wish to purchase to your shopping cart.

2. When you are finished shopping, click the cart icon to view the items in your cart and pay. When you are happy with the items in your cart, click Checkout.

3. Enter your email address and other information. You will then be taken to the Confirm and Pay page.

4. Review and confirm the items in your order.

5. If you have a promotional code or gift card to redeem, you must enter it under the promotional/gift card code.

6. Confirm your shipping address and shipping method.

7. Confirm your payment method and place your order.

An email confirmation will be sent to your registered email address to provide you with your order details. It's worth checking if Evaless is marked as a safe sender in your email account or checking your spam mail as our emails may be automatically sent there.

Q2. How can I pay for my order?

A2. You can use any of the payment methods listed below to pay for your order. We take your security very seriously, so your information is safe with us.

We also take fraud very seriously, so all credit and debit cardholders must be validated and authorized by both us and the card issuer.

Q3. My promo code isn't working.

A3. You can only use one discount/promotional code per order. This also applies to our free delivery codes.

Discount/promotional codes cannot be used for gift cards or shipping costs.

As our discount/promotional codes vary, their terms and conditions will change as well. Make sure you check when you get codes as some may only be valid on certain items and most codes have an expiry date. You should be able to find the terms and conditions in the same place you found the code, whether it's in an email or on our website.

Some codes only work for certain people or for certain countries. The terms and conditions will indicate if the code can only be used in a specific country. If you received the code in an email from Evaless, the code may also be tied to that email address. Make sure you try to use the code through the Evaless account with the same email address we sent the code to

If after checking all of the above your discount code is still not working, please get in touch with our customer service team so we can assist you further.

Q4. Where can I get a promo code to use on my order?

A4. We understand that our customers like to get their hands on a great deal from time to time

It's worth checking out the site as we are always running great promotions where you can snag a bargain.

If you are looking for a discount code, we send it to our customers in our newsletters. Sometimes you'll also spot a code on our ins or Facebook or the banner on our website - keep your eyes peeled!

Q5. Can you help me with my promo code?

A5.

1. Enter the promo code at checkout

You need to enter the code exactly as it was given to you and without any spaces. Type or copy and paste the code into the discount code box. To make the text box appear, click on the arrow at the end of 'discount code' as below:

2. Make sure you click 'Apply'

Once you've entered the code, click on 'Apply' and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.

Q6. Can I use more than one promo code on my order?

A6. You can only use one per order - this includes our free shipping codes.

Q7. My payment was declined, what should I do?

A7.

1. Place your order again

If your payment was declined, you will need to place your order again. We cannot restore orders if payment has been declined.

2. Carry out the appropriate checks

To ensure that your order is not declined when you place a new order, we recommend that you check the following:

Check the card details in your account to ensure the information is correct, e.g. the expiry date or your billing address.

Make sure you enter the security code correctly - this is the three-digit number on the back of your card.

Your card issuer may have declined your payment. Since he doesn't tell us why it's best to check with him or contact your bank.

Once you have checked all of the above, try paying with a different card.

On the other hand, if you've received an error message, please get in touch with our customer service team and provide as much detail as possible about the issue - including the error messages you're receiving and we'll try to resolve the issue as quickly as possible.

Q8. What should I do if I've been overcharged for my order?

A8. We're sorry if you've been charged more than you were expecting for your order.

There are a couple of reasons why it may appear you've been charged more than you were expecting:

We charge you in the currency that is selected at the checkout when you place your order. If your local currency is different from the currency you selected at the checkout then your bank will convert the amount using their exchange rate. Next time you shop with us, click on the flag at the top right corner of any page, then select your country from the list if it isn't already selected. If there is more than one currency available to you, you'll be able to choose your currency here too. If only one currency is available, the currency will be displayed.

If you've used a promo code on your order, the discount may not apply to all of the items in your cart.

If you still believe you've been overcharged for your order, then please get in touch with our customer service team and we'll look into it further for you.

Product & Stock

Q1. Where can I find your size guide?

A1. We never want to send you something that doesn't fit right, so we have size charts on most of our product pages to help you find the perfect fit - the first time!

Where is your size chart displayed?

Simply click on the 'Size Chart' button on any product page or view our men's and women's size charts for measurements and everything you need to fit and look your best.

Q2. Is the size guide on the Web?

A2. Our website includes the size guide. To view it, please check here Size Guide.

You'll find the size chart on each of our product pages.

Account

Q1. How do I create an account?

A1. Creating an account couldn't be easier, please follow the steps below:

Step 1:

Click here to create an account and you will have the option to create your account using your email address.

Step 2:

After logging in and following the on-screen instructions, you'll need to confirm a few details depending on your email.

Step 3:

Once you have entered all of your information, click 'Complete Account' and you are ready to shop.

Is it safe to use my credit card on your website?

Yes. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. This means that there is no other gateway more secure and cannot be any safer.

To make you more secure and to give you an idea of how our business is going, we have received hundreds of thousands of orders via our credit card gateway.

Q2. I've forgotten my password, how do I reset it?

A2. If you've forgotten your password, it's really simple to get back into your account.

1. Head over to our sign-in page by clicking here or it can be found in the right-hand corner of the screen.

2. Click the Forgot password? Link and enter your email address.

3. We'll then email you a link directly to your registered email address to reset your password.

Have trouble finding the email?

We recommend checking your spam or junk folder if you can't find the email. Make sure to also check the inbox of any other email address that may be linked to your account.

Q3. how can I unsubscribe from Evaless newsletters?

A3. If you feel like you need a little Evaless break, you can try unsubscribing from our emails.

You can do this in two ways:

1. Click on the link at the bottom of one of our emails.

2. Please contact our customer service.

Please note that it may take up to 7 days for the changes to take effect and that opting out of marketing communications will prevent service communications, such as B. order updates, does not stop.

Q4. I want like to delete my account with Evaless, what should I do?

A4. We're sorry to see you go!

Remember, your Evaless account is free to have and enables you to shop all of our available products on site. Your account also lets you take advantage of our exclusive discounts and promos!

How do I delete my Evaless account?

Please get in touch with our Customer Care team and confirm at least two pieces of the following information:

Your billing address

Your registered email address

Once you have confirmed this information we can proceed with deleting your account.

What happens if I change my mind?

Sadly, once you have erased your account with us we won't be able to reverse it for you - however, you are able to register again with the same email address!

Q5. I'm not receiving any communications from Evaless, what should I do?

A5. 1. Check your spam mail

Your email software may be marking our emails as junk mail. To stop this from happening, please add support@evaless.com to your email address book.

2. Check your email address

Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.

3. Contact us

If after this you're still having trouble, contact our Customer Care Team giving as much detail as you can about the issue and we will try our best to help.